Contact Book My Buddy

Get in touch with our UK plumbing & heating team

Whether you have a burst pipe, a boiler that won’t fire up, or a full bathroom refurbishment in mind, the Book My Buddy team is here to help. Our Gas Safe registered engineers and customer support team are available across the United Kingdom, with the largest coverage in Greater London and the surrounding counties.

Use any of the contact channels below, or send us a message through the form — we reply to every enquiry within one working hour during office hours, and we operate a 24/7 emergency plumbing line for urgent jobs.

Head office address

Book My Buddy
United Kingdom
London, E1 8RU
United Kingdom

Phone, email & WhatsApp

Opening hours

  • Customer support: Monday – Saturday, 08:00 – 20:00
  • Office & quote desk: Monday – Friday, 09:00 – 17:30
  • Emergency plumbing line: 24 hours, 7 days a week, 365 days a year

What to have ready when you call

  • Your postcode and a brief description of the issue
  • The make and model of your boiler, where relevant
  • Photos or a short video of any visible leak or fault
  • Preferred date and time window for the engineer’s visit
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FAQ

Contact & booking questions

How quickly can Book My Buddy respond to a plumbing emergency?

Our 24/7 emergency plumbing line is staffed every day of the year. In most London postcodes we aim to have a Gas Safe engineer on-site within 1–2 hours of your call.

What areas in the UK does Book My Buddy cover?

Book My Buddy serves customers across the United Kingdom, with the largest engineer network across Greater London and the surrounding counties. See our Cities We Serve page for a full list of covered locations.

How do I get a free quote for plumbing or heating work?

Use the form on this page, email info@bookmybuddy.co.uk with a short description of the job, or call 02080887170 to speak with our team. We provide written quotes with no obligation.

Are Book My Buddy engineers Gas Safe registered?

Yes. Every engineer carrying out gas, boiler, or central heating work for Book My Buddy is Gas Safe registered. We can provide engineer ID and registration details on request before any work begins.

Can I book an appointment online or only by phone?

You can book in three ways: complete the contact form on this page, send a WhatsApp message to 02080887170, or call us directly. We confirm appointments by phone or email within working hours.

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